Complaint process
How to submit, track and escalate a complaint.
Updated: 31/07/2026Bahasa MelayuSubmit
Send the order reference, seller or product, problem, requested outcome and suitable evidence through the account or support@relde.com. Do not send passwords or full payment-card data.
Review
Relde creates a case reference, may request more information, and coordinates the seller and relevant providers. The outcome records its basis and any return, refund or corrective action.
Escalation
New evidence can be submitted for reconsideration. The process does not prevent contact with a competent consumer, dispute-resolution or regulatory authority.
Hantar aduan
Company and contact information
Digital Advertising Technologies Sdn BhdSST Number: W10-2009-32000099Lot 2-2-43, Second Floor, Wisma Rampai, Jalan 34/26, Rampai Town Centre, 53300 Kuala Lumpur, WP Kuala LumpurCustomer support: support@relde.com · Legal and data: legal@relde.com